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  • How to contact you ?

    Please go to www.letandy.ch/contact and fill in your necessary information, we will reply you as soon as possible.

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  • Return & Refund Policy

    We make every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we are proud to offer you 7 days to change your mind on any of your purchases from our eshop. 

     

    To qualify for this, the item(s) must be in unworn and in the same condition in which they were received. Items must be returned with all the original box, instructions, guarantee and all extras. 

     

    When we receive the item, our returns department confirm that everything is present and in its in original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We process most refunds within 7 days which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors. 

     

    Please return it to us with the following addresses, and please note that customers are responsible for returns postage costs.

     

    Returns addresses: 

    for EU Member States: Postfach 1720, Rigistrasse 171 b, CH-6341 Baar, Switzerland

    - or -

    for other areas: Room 2004, Nanyang Plaza, 57 Hung To Road, Kwun Tong, Kowloon, Hong Kong.

     

    For refunds of all orders, 5% of product(s) amount would be charged as a handling charge and the delivery fees. The customer is responsible for any delivery fees and taxes incurred for the return product(s).