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  • Terms and Conditions

    This site (http://www.letandy.ch) ("this site" or "Le Tandy") has been especially designed by Le Tandy International Limited for Customers using its online shopping services. This site is owned and operated by the Le Tandy International Limited ("Le Tandy", "we", "us" and "our").
    If you intend to use the Le Tandy online shopping services or simply want to browse the Le Tandy eshop or otherwise use this site, please read these Terms and Conditions carefully before using the site. By using the site or any part of it, you agree that you have read these Terms and Conditions and that you accept and agree to be bound by them.


    Order Terms
    Our order terms are contained in the customer service page under the sections headed FAQ and Shipping and How to order. All orders are subject to these order terms in addition to these Terms of Use.


    Trademarks, Service Marks and Copyright
    Our trademarks and service marks belong to us and all rights in them are reserved. Our eshop graphics, logos, service marks and trademarks may not be used without the prior written consent of us. All other trademarks, product names, company names and logos appearing on our eshop are the property of us. All content on our site, including design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on this site, are the exclusive property of us and are protected by Hong Kong and international copyright and other applicable intellectual property laws. All software used on our site is the property of us and is protected by Hong Kong and international copyright and other applicable intellectual property laws.


    Use of Site
    This site may currently only be used as a shopping resource or to conduct on-line communications. You may not distribute or commercially exploit the site or any part of its content (whether by reproduction, retransmission, dissemination, sale, broadcast, circulation, republication, amendment, re-delivery using "framing" or similar technology or otherwise). Any use of the on-line communication features of this site may only be used for lawful purposes and you may not post or transmit any material which is objectionable (whether harmful, threatening or otherwise); we reserves the right (but without the obligation or liability) to prohibit or remove any such material.


    Resale Purpose is Not Permitted
    All products sold are for customers' use only and shall not be commercially resold. We may refuse any purchasing order which it suspects is for commercial resale.


    Title of Products, Documents and Fees to Import
    All title of products will be passed to customer when order is dispatched by Le Tandy. Le Tandy will deliver the products according to customer’s instructions. For many international shipments you may be required to pay customs and duties, obtain certain license or apply for registration of your purchased products in your own country to receive delivery of your package. The customs charge and/ or import regulation is determined completely by the government of your country, and as such we have no control over those costs or regulations. As such, Le Tandy will NOT pay, nor be held responsible, for such costs or arrange for application of import license. By continuing with you order you agree to be responsible for any customs or duties incurred as a result of your country's customs and duties regulations as well as obtaining any import registrations or license required for the products you are purchasing. If the package is rejected by the customs of your home country or otherwise and returned to Le Tandy, you will be responsible for the return shipping charges and administration fee of 15% of the total product purchase price.


    The site and its content are provided on an "as is" basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). Le Tandy is only providing a venue for the sale of products on its site and shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including damages for loss of profit or intangible loss related to your use of the site or use of any of the products purchased at its site). Please read all information, warranties or warnings provided by the manufacturer owner or seller of the products on or in the product packaging and labels before using any product purchased on Le Tandy. Le Tandy shall not be liable for the accuracy, fitness for a particular purpose or quality of such products or reliability of any information provided by any manufacturer owner or seller of such products and it is your responsibility to evaluate such information. Although Le Tandy uses reasonable efforts to have the colors of the images of its merchandize displayed as accurately as possible on the site, we do not warrant that the color will be accurately displayed by your monitor.


    Indemnity and Limitation of Liability
    You agree to indemnify, defend and hold harmless Le Tandy from and against all losses, expenses, damages and costs (including reasonable legal fees) arising from any breach of these Terms of Use or any other activity by you in connection with your use of the site. You further agree that Le Tandy shall not be held liable howsoever for your use of the site and you agree to waive all claims that you may have against Le Tandy for any loss or damages you may sustain in connection with your use of the site. In the event that this disclaimer is unenforceable, the total liability of Le Tandy, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.


    Third Party Links
    Le Tandy may include links to other websites or resources that are not operated or prepared by the Group. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them. Such links are provided for your convenience and we do not warrant they are free of viruses or other harmful components.

    We are not responsible for the content or accuracy of any off-Site pages, which includes but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.


    Privacy Policy
    Registration Data and certain other information about you are subject to our Privacy Policy.


    Force Majeure
    If the performance by Le Tandy of its obligations relating to the services it supplies on this site is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the Government of the Hong Kong Special Administrative Region or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of Le Tandy), Le Tandy shall be excused from such performance to the extent of such prevention.


    Le Tandy may terminate or suspend your access to all or part of the site, without notice, for any conduct that Le Tandy, in its sole discretion, believes is in violation of any applicable law or is harmful to Le Tandy or a third party.


    Le Tandy may deliver notices to you by means of electronic mail, a general notice on our website or by post. You may give notice to Le Tandy at any time by means of electronic mail to our website or by post to the following address: Room 2004, Nanyang Plaza, 57 Hung To Road, Kwun Tong, Kowloon, Hong Kong.


    Modification of Terms
    Le Tandy reserves the right to amend these Terms and Conditions in its sole discretion and without prior notice to Customers. The Customer is reminded to review the Terms and Conditions prior to submitting any order. Once an order is placed, the Customer is deemed to have accepted the Terms and Conditions prevalent at the time.


    Governing Law
    These Terms of Conditions (including the order terms contained in the Customer Service page) shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms of Use and the order terms.


    These Terms of Use were last updated on March 2015.

  • Privacy Policy

    This Privacy Policy applies to all users of the website of Le Tandy International Limited (http://www.letandy.ch)  which is operated by Le Tandy International Limited ("we", "us" and "our").


    Our pledge

    We recognize the importance of your privacy and maintaining the confidentiality of your personal information. This Privacy Policy applies to all products and services provided by us and sets out how we may collect, use and disclose your personal information. This Privacy Policy is governed by and observes the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) (the "Ordinance").


    What information do we collect?

    Types of personal data that may be collected or held by us include:

    ·         Name;

    ·         Contact details including telephone number, address, email address, pager number, etc.;

    ·         Identity card number;

    ·         Occupation;

    ·         Age

    ·         Marital status;

    ·         Results, records and accumulative progress from visiting interactive content;

    ·         Inquiries, suggestions or opinions;

    ·         Interests and preferences;

    ·         Computer operating system and details of internet service providers;

    ·         Credit card number if you place an order with us.


    How do we use it?

    ·         Sending information in relation to our products and services, activities, competitions, promotions and events;

    ·         Marketing and promotional purposes for us, our vendors and business partners and other selected companies;

    ·         Joint marketing schemes with other parties;

    ·         Customizing the advertising and content you visit so as to streamline your shopping experience at our site and to provide personalized marketing and promotional information;

    ·         Fulfilling your orders for products and services, order processing and payment clearing;

    ·         Responding to your inquiries;

    ·         Membership registration and offering benefits and privileges;

    ·         Collecting statistical information, conducting analysis and providing anonymous reporting for internal and external clients;

    ·         Conducting surveys relating to our customers, products or services;

    ·         Evaluation and further enhancement of our products and services;

    ·         Fulfilling any purpose directly related to the above purposes.

    The provision of such personal data is voluntary.



    We use cookies in order to improve your shopping experience when you visit www.letandy.ch. Cookies are small pieces of information that your web browser stores on your computer when you visit a website. Our cookies let us personalize your visits to www.letandy.ch and recognize you when you return. Information collected from these cookies may be used for the purposes laid out in this Privacy Policy Statement.

    Most browsers automatically accept cookies. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser. If you disable cookies, you will not be able to shop at www.letandy.ch but will still be able to visit selected areas of the site.


    Membership privileges

    www.letandy.ch members enjoy many privileges, including newsletters, participation in special offers and promotions, and streamlined shopping experience. We may provide personalized services, send out free product samples or special benefits.


    Ordering information

    When you place an order with www.letandy.ch, you will be asked to provide details such as contact number, e-mail address, credit card number and mailing address. This allows us to process and fulfill your order and to notify you of your order status.


    Contests and promotions

    We may from time to time organize or host contests and promotions and in doing so ask for information including your name, email and mailing address, contact number and customer preferences. We'll use this information to inform you if you've won a contest, and to help shape our future contests or promotions.


    Newsletters and email promotions

    We use email to communicate news and special promotions to our www.letandy.ch members. If you'd rather not receive these messages, you can choose to do it in my account.


    Safety of personal data

    All reasonable efforts are made to ensure that any personal data held by us is stored in a secure and safe place, and accessed only by our authorized employees or authorized Third Party Service Providers.

    In addition, the customer data we collect is protected against unauthorized access. We may contact you to verify the accuracy of the information supplied when opening your account.


    Right to access/correct personal data

    Under the Ordinance, you have the right of access to personal information held by us and to request correction of the information If you have any questions regarding this Privacy Policy or if you wish to access or correct your Personal Data, you may send your request in writing to the following address:

    Le Tandy International Limited

    Room 2004, Nanyang Plaza, 57 Hung To Road, Kwun Tong, Kowloon, Hong Kong.

    In accordance with the ordinance, we reserve the right to charge you a reasonable fee for the processing of any data access or correction request.


    Sharing of information

    All personal data you give us is kept confidential and protected, but we may provide such personal data to the following parties for the same purposes as laid out above in this privacy policy:

    ·         Our subsidiaries, associated companies and other related companies;

    ·         Our vendors and business partners;

    ·         Parties which assist us in carrying out the purposes laid out above in this privacy policy;

    ·         Parties which participate in joint marketing scheme with us;

    ·         Any agent, contractor or service provider who provides administrative, order processing, payment clearing, credit reference,  debt collecting or other services necessary to the operation of our business;

    ·         Any other person or organization who are bound by confidentiality agreements with us including the powerhouse; and

    ·         Any person to whom we are, in our belief in good faith, under an obligation to make disclosure as required by any applicable  law

    www.letandy.ch may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personal data that uniquely identifies an individual.

    Currently, we do not sell, trade, give away or rent your personal data to others apart from those parties mentioned above. We may decide to do so with trusted third-party partners in the future, but you can instruct us not to. We will not sell or disclose any personal data that identifies you to any third party apart from those mentioned above without your approval.

    The provision of such personal data is voluntary.


    Your consent

    By using our website, you consent to the collection and use of your personal data in a manner consistent with these privacy guidelines. If we decide to change our privacy policy, we will post those changes on this page, so you will always be aware of our policies and practices in relation to personal data.


    Further Information

    Should you have any enquiries about this statement, please feel free to contact one of our customer care representatives. You may contact our customer service representatives via e-mail to: service@letandy.com or by mail to Le Tandy International Limited, Room 2004, Nanyang Plaza, 57 Hung To Road, Kwun Tong, Kowloon, Hong Kong.


    These Terms of Use were last updated on March 2015.